Cardholder Pre-Bookings Access
Please note, if you have reserved a place at this lounge using a cardholder scheme, you will be asked to present your card in addition to this confirmation upon arrival at the lounge. Anyone who fails to provide a valid card, will be denied entry to the lounge.
If you have reserved for more than one person, but do not have enough credits on your card for this on the day, you will be asked to pay the walk up price at the lounge or you will be denied entry; in this circumstance the £5 booking charge would be non-refundable.
Charging Points
This lounge provides charging points around the lounge allowing you to charge your gadgets prior to your journey.
Drinks, Snacks & Hot Food
Complimentary drinks and snacks are included in the price of entry, however we also offer a Premium Menu where additional dishes, cocktails and more are available to purchase. This includes Champagne and Prosecco. Some items are only available at selected times of the day (e.g breakfast items.) We do ask that all food and drink offerings are enjoyed in-lounge and not taken elsewhere. Alcohol is not available to anyone under the age of 18, and guests may be asked to present their ID when ordering.
We're Open to All Travelers
We welcome all travelers whether you are travelling economy or first class and as long as you agree to our terms and conditions of entry and have a valid boarding pass. We are also open to you no matter which airline you are travelling with. Do make sure that your flight leaves from the terminal you are booking.
Length of Stay
Standard stay time in our lounges is 3 hours prior to the scheduled departure time of your flight. If your flight is delayed, and have booked directly with us, you can remain in the lounge through our Guaranteed Delay Cover, until your flight is ready to board.
Getting to the Gate
To maintain a calm and peaceful ambience in our lounges, we don’t make flight announcements. Please make sure that you keep an eye on the flight information screens and leave enough time to get from the lounge to the gate.
Children & Infants
The lounge accepts children but we do ask that they be accompanied by an adult at all times.
We understand that all our customers want to travel in comfortable clothing with our lounges having a relaxed dress code to reflect this.
We do ask that guests refrain from wearing items such as baseball caps, sportswear (football shorts / tracksuits etc), football shirts or items of clothing with offensive slogans.
